FAQs
General questions:
1. When will I get my order?
We will send out your parcel in the same day or next day when we receive your order. The estimated time is about 1 -2 days within Dubai. 2-3 days to Abu Dhabi, Sharjah.
Shipping fee within Dubai: 9AED (on order below 100 AED)
other Emirates: 18 AED ( delivery days = 2 days)
Free Shipping > 100AED
You can get an authentic Taiwanese tea in Dubai within 24 hours.
2. I've got no experience with Oolong tea, where should I start?
We would suggest you start from our
3. How to prepare this tea?
We minimize your effort to enjoy a great cup of tea!
- A cup with strainer ( like this one)
- Two teaspoons of whole leaf tea
- Steep for 3-5 minutes ( follow the instruction on our packaging)
- Take out the strainer and Repeat *3 times
4. What does Single origin mean?
You has the right to know what you get and why you are paying for.
Like other premium tea regions, Darjeeling, Ceylon and Assam. We crafted and packed tea in the country of origin. (See the product info on the back of each packaging)
Means no "secondhand processing". So we can guarantee your cup of tea is crystal clean and tastes differently from others.
5. How do we make our tea?
We don't have an industrial factory to produce tea, only a group of dedicated tea makers using there hands to craft tea in small batches.
We are supervised under Taiwanese government. Every season, our partnered tea farmers participate in different tea contests and collaborate with lab in national universities for quantitative quality assurance.
6. General intro for our tea:
For Stronger flavour: Popcorn aroma and Subtly sweet after tea is roasted.
Try SPING DANCER AROMATIC FLORAL OOLONG if you prefer stronger (but not aggressive) taste in your tea.
SILK DANCER (High Mountain Silk Oolong) is the perfect tea for those who love lighter taste, almost like green tea, but it has a higher fermentation level, so it won’t cause you unpleasant stomach issues.
#3 MASTER SERIES: Soothing lingering aftertaste
Crafted Ruby might be one of the most smoothest black tea you'll ever get, if you are not the big fan of bitterness or strong tannin kick on your tongue.
Master Amber High Mountain Roasted Oolong is the very interesting high mountain oolong with the soothing woodiness and the hint of honey scent, naturally comes from our partnered tea master's excellent craftsmanship.
